The Massage Therapist is responsible for administering body treatments and massages to guests. S/he will provide exceptional service to create an extraordinary guest experience. The Massage Therapist will maintain the AAA Four Diamond standards.
ESSENTIAL JOB FUNCTIONS:
• Provides prompt service with each appointment and performs services within the appropriate allotted time
• Reports to work on time and according to posted schedule
• Performs chair massages at various resort events
• Provides general resort information for guests
• Attends appropriate resort and departmental meetings
• Provides consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Is flexible with schedules, supporting the needs of the spa
• Properly cares for the equipment and uses proper amounts of product to assist with cost controls
• Has complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promotes home care programs, meeting minimum retail sales goals
• Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Performs prep work and properly cleans and restocks room as required